1.) How do I get TCW's Operating Authority and Insurance Certificates?
Answer: Please reach out to our team via email to tcwinfo@tcwonline.com
2.) I have freight originating at muliple locations. Who should I contact to discuss further details?
Answer: Please send your request to tcwinfo@tcwonline.com. The approriate sales manager for your area will reach out to you for introductions and to see how TCW can bring value to your needs.
3.) Where can I find TCW's standard rate matrix?
Answer: Your business is unique. Your pricing solution should be as well. We want to create a solution based on the details of your business, requirements of the service, and how your shipments fit within TCW's network, rather than provide a "standard" rate that may not provide the most efficiency. Contact the TCW team at tcwinfo@tcwonline.com to discuss a solution for your needs.
4.) Is TCW an asset, or asset-light company?
Answer: TCW offers both services to our client base. Bringing the most value to our customers is found in providing options that are appropriate for the specific supply chain need, especially in times of tight market conditions.
5.) How can I contact someone to speak about my transportation needs?
Answer: Please reach out to our team via email to tcwinfo@tcwonline.com.
6.) Who are your main Clients?
Answer: We service clients just like you! Anywhere from multinational corporations to small business owners across many different industries, TCW is ready to create long-term partnerships with our value-added services.
7.) I have hazardous materials that need to be shipped. Can TCW help?
Answer: Yes, TCW can assist with most hazardous cargo. Please reach out to our sales team with your IMO Dangerous Goods details and we will be happy to have a discussion with you about our ability to transport your cargo.
8.) Who is the best person to speak to about providing rates and service for my transportation needs?
Answer: Our regional manager sales team is ready at a moments notice to speak with you about your needs. Please reaching out to them via email at tcwinfo@tcwonline.com.
9.) Where can I access machine-readable files?
Answer: Click here to access Transparency in Coverage Machine Readable Files. Please reach out to tcwinfo@tcwonline.com for support if needed.
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